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Customer Service Advisors - Co Armagh

Ref: 453 Date Posted: Wednesday 05 Apr 2017

Customer Service Advisors


Zenrec is recruiting for Customer Service Advisors in Craigavon. Immediate starts available and full training will be provided.


We have both Full Time and Part time roles available.



  • Full training provided
  • Fluency in written and spoken English
  • Particularly Customer focused
  • A Team Player
  • Working Collaboratively
  • Influencing and persuading

(Our client reserves the right to expand on the above criteria to facilitate shortlisting)


Job role

  • Handle customer enquiries across a broad range of topics.
  • Deliver outstanding performance in the contact centre by consistently striving to exceed agreed targets
  • Have a strong and detailed focus on performance whilst at the same time working within a team environment
  • Use questioning and listening skills to make a judgment on the best solution or action to a customer’s query
  • Be proactive and proficient in promoting products, services and solutions at all times.
  • Undertake duties of a general nature, or additional tasks, that may be required from time to time by the business
  • Perform all duties in an efficient, professional and courteous manner
  • Contribute to the company’s on-going success


Salary & Hours of wrok

  • Open 365 days per year, 8am -10pm Monday – Friday and 8am – 8pm Saturday and Sunday.
  • Successful candidates would be scheduled their shifts within these hours – all shifts are provided 2 weeks in advance
  • We offer 30hr and 40hr contracts. Rate of pay under 25 - £6.75ph and £7.80 on Sundays,  over 25 - £7.20ph and £7.80 on Sundays.
  • Full training is provided and training is fully paid.  2 weeks classroom based training and 3 weeks on floor training for all candidates.


Our client is committed to equality of opportunity and welcomes applications from all sections of the community