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Customer Service Administrator SOP - Co Tyone

Ref: 719 Date Posted: Friday 09 Feb 2018
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Customer Services Administrator 
Full-Time & Perm
Competitive salary available
Zenrec Exclusive
Westland Horticulture Ltd is one of the UK’s most progressive and innovative FMCG Companies and a market leader in horticulture/gardening and bird care products. The Company has grown from strength to strength in recent years and are currently building on their success in other areas of Europe.
Job Role
The successful candidate will provide accurate and timely administration of customer accounts to facilitate the processing of sales orders to invoices and payment in an efficient and timely manner.
Creation and update of customer delivery information and requirements
Input and maintenance of all customer and product pricing records
Liaise with sales reps, customers and despatch personnel to ensure accurate and timely input of information to facilitate delivery requirements
Review and action order flows in line with existing stock levels and customer requirements
Record all daily external contacts
Dealing with customer queries
Ensure compliance with agreed customer service levels
Assist in the testing and management of EDI process
Collection and allocation of customer payments
Provision of daily/weekly/monthly reports 
A minimum of 1 years' previous administration experience
Educated to GCSE level
Experience of working to targets/deadlines
Excellent Interpersonal Skills
Ability to work under minimum supervision
Proficient in Microsoft Office programs with strong capabilities within Excel
Excellent communication & organisational skills
Methodical, logical and possess excellent attention to detail
 (Our client reserves the right to expand on the above criteria to facilitate shortlisting)
Our client is committed to equality of opportunity and welcomes applications from all sections of the community
Why use Zenrec 
Most of jobs Zenrec have are exclusive only to Zenrec and we specialise on recruitment throughout Northern Ireland & Ireland. Recruiting in many different fields means we have gained valuable experience in various sectors. This experience and industry knowledge means we are in the best possible place to match you with the right jobs.